Product life cycle information
We want you to know where every DEIF product is in its lifecycle – and to hear about any change in good time. This page explains the three lifecycle stages and what you can expect at each step.
Three stages: Available for Sale, Service, End of Life
Every DEIF product moves through the same three stages. You always get at least 12 months’ notice before a product moves from Available for Sale to Service.
Available for Sale
The product is part of our standard range. It is available for new projects and comes with full service support.
Service notification – at least 12 months’ notice
When we decide to move a product to Service, customers are informed at least 12 months before the change. The notification states when the product moves to Service and, where available, which product we recommend instead. The product page and datasheet are updated at the same time.
The notice period gives you time to plan the transition to a replacement product.
Service
In Service, the product is no longer offered for new builds, new installations or new designs. We continue to support the installed base with:
spare parts
repairs
replacement units, where available
operational support, assessed regionally case by case
Orders are accepted for spare parts, repairs and replacement units. Spare part pricing applies, lead times may change, and all deliveries are subject to component availability and manufacturing capacity. Products in Service are marked “Spare part” on the website, in the datasheet and on the order acknowledgement.
How long is the Service period?
Product category | Examples | Service period |
|---|---|---|
Simple products with similar alternatives in the market | DBC, Uni-line, analogue meters, transducers, multi-instruments | 24 months |
Products without a similar alternative in the market | DVC, AGI, FX 30, MVR, SIM-Q | 24 months |
Synchronising controllers and bridge instruments | DM 4, ML 300, ML-2, AWC 400, XDi, XL | Land: 36 months · Marine: 60 months · Wind: 60 months |
Customer-branded variants of standard products | – | Same as the standard product |
These are DEIF’s standard periods. The End of Life date for each product is set when it moves to Service.
End of Life
DEIF no longer sells, repairs or supplies spare parts for the product, and it is no longer supported. Customers are notified before End of Life about the final support period. The product page is marked “No longer for sale” and moved to phased-out products.
Warranty
Standard warranty terms apply while a product is Available for Sale and in Service. Warranty does not extend beyond End of Life unless otherwise agreed.
Cybersecurity
For products with digital elements, DEIF monitors, assesses and remediates vulnerabilities until End of Life.
Individual agreements
Customer-specific products and solutions can have their own lifecycle terms in individual supply agreements. Customers with large installed bases can agree special End of Life terms with DEIF.
Where to find a product’s status
The product page and datasheet show when a product has been announced for Service or is in Service. If you have questions about a specific product, contact your local DEIF sales office.
-
Contact us to discuss your options
- 90 years of energy pioneering
- Manufactured at the highest standards
- Superior quality
- Unmatched service and support
- Made in Denmark